Frequently asked questions

We serve all client categories: legal entities (hospitals, clinics, medical centers), self-employed individuals (IP), and private practitioners. We offer tailored cooperation terms for each type of client.

Use the “Request CP” form on our website, or contact us by phone, email, or messenger. Please specify the equipment name, model (if known), quantity, and your organization’s details—we’ll promptly prepare a customized offer.

Yes. All equipment we supply is fully compliant with Russian legislation and includes the required regulatory documentation—Roszdravnadzor Registration Certificates (RU) and Certificates of Conformity. We provide the complete documentation package upon request.

Absolutely. We provide the official manufacturer’s warranty on all equipment. Warranty duration varies by brand and device type and is always specified in the sales contract. Standard warranty periods begin at 1 year.

Certainly! Our website showcases only a portion of our full range. If you don’t see what you need, simply describe your requirements (model, manufacturer, technical specs), and we’ll locate the right solution for you.

Yes. We arrange reliable, careful delivery to any region in Russia. Shipping costs and timelines are calculated individually.

Definitely. This is one of our core services. Our specialists will design a complete layout, select compatible equipment, furniture, and consumables, coordinate the project with you, and manage end-to-end delivery and commissioning.

Absolutely. We welcome long-term, mutually beneficial partnerships. For regular clients, we offer preferential pricing, expedited delivery terms, and enhanced service packages. We’re ready to discuss customized framework agreements for comprehensive supply solutions.

Yes. Self-collection is available from our warehouse or office by prior arrangement. We’ll prepare your order and all required documentation in advance.

We offer flexible payment options: bank transfer for legal entities and self-employed individuals (IP). Custom payment terms may be arranged for regular clients or large-volume orders.

Yes. We offer staff training tailored to your equipment. Basic instruction is typically included in commissioning services. For complex systems, we can organize full training seminars with manufacturer-certified specialists.

We exclusively supply brand-new equipment from official manufacturers and authorized distributors. This ensures full warranty coverage and guarantees quality, reliability, and compliance.

We supply a complete documentation package: commercial invoice (Form TORG-12), sales contract, and copies of Roszdravnadzor Registration Certificates and conformity certificates. All documents fully comply with Russian legal requirements.

We provide comprehensive post-sale support: technical consultations, on-site engineer visits, repairs, calibration, and scheduled maintenance—both under warranty and post-warranty.

Contact us immediately. We’ll arrange free diagnostics and repair under warranty terms.

Yes. Many of our partner manufacturers offer customization—from housing color to specialized technical configurations. Share your preferences, and we’ll check feasibility.

Yes. We actively serve federal, regional, and municipal healthcare institutions and regularly participate in public tenders under Federal Laws No. 44-FZ and 223-FZ. Our company is registered on major e-procurement platforms, and we provide all required tender documentation.

Call our general phone line, email us directly, or use the contact form on our website. A manager will reach out to clarify your technical requirements and assist with selection.

If your budget is limited or you’re seeking a cost-effective alternative, we’ll identify functional equivalents that maintain quality and regulatory compliance—ensuring your clinical needs are met.

We offer a wide range of original and compatible consumables, spare parts, and accessories for all equipment we supply—ensuring complete, seamless provisioning.

The price in our Commercial Proposal is final and transparent. It includes equipment cost, VAT (where applicable), and—upon request—delivery, installation, and other services. Any potential additional costs are disclosed upfront.

This depends on equipment type and complexity. For most diagnostic, laboratory, and stationary systems, commissioning and startup are included in the quoted price. For simpler or portable devices, these services may be offered separately. In all cases, the CP clearly outlines what is included to prevent misunderstandings.